Privacy Policy

Last updated: July 31, 2026

1. Information We Collect

We collect information you provide directly (name, email, phone, address), usage data (pages visited, search queries), device data (IP address, browser type), and payment information (processed securely by payment providers — we do not store card details).

2. How We Use Your Information

We use your information to: process orders and payments, send order confirmations and updates, personalise your shopping experience, improve our platform, send marketing emails (with your consent), and prevent fraud.

3. Information Sharing

We do not sell your personal data. We may share it with: vendors fulfilling your orders, delivery partners, payment processors, and analytics services — all bound by confidentiality agreements.

4. Cookies

We use cookies to maintain your session, remember your cart, and analyse site usage. You can control cookies through your browser settings.

5. Data Security

We implement industry-standard security including SSL encryption, secure servers, and regular security audits to protect your data.

6. Your Rights

You have the right to: access your personal data, correct inaccuracies, request deletion, withdraw consent for marketing, and lodge a complaint with a data protection authority.

7. Data Retention

We retain personal data for as long as your account is active or as needed to provide services and comply with legal obligations.

8. Children's Privacy

Our platform is not directed to children under 13. We do not knowingly collect personal data from children.

9. Contact Us

For privacy-related queries, contact our Data Protection Officer at: info@setfreebrands.com